Online scheduling software

Support - Frequently asked questions - General

Here are some of the frequently asked questions:

General

Do you have a demo version?

Yes, you can look at the fake advertisement at the top right to see what customers might see. You can always open an account to see how an account looks like, or only take a look at the screenshots in the "Examples" top menu to see an account which is already filled in with some data.

You can watch this instruction video, which gives a good general overview and specificly shows a lot of options of this online scheduling software. You should be able to set up your own account quite easily after watching this video.

I am looking for something like your scheduling software but with slightly different options and specifications.

We can surely adjust our scheduling software for you, for example by asking additional information when new customers subscribe (like the insurance company, or birthday). The "Comments"-field which is always asked, can be replaced by any question you would like to be asked during the process, for example by "Including breakfast?" or "Voucher code", and with any characteristic you require (like: a minimum of 10 characters, yes/no, etc.). There are even more things that we can do to extend our software for you; we are always pleased with good tips from users.

What about privacy if a customer is already known in our scheduling system through another company or association?

Of course you can not see the address until this customer also becomes your customer, for example by creating an appointment or booking or subscription for your services. In the rare case that you add customers yourself manually, and this customer is already known in our scheduling system, then you are not permitted to add this customer, due to our privacy statement in our general conditions. To solve this, you should simply ask the customer to schedule the requested service online.

Can I schedule multiple services at once (like festical tickets for multiple days)?

You can always reserve or book multiple tickets at once, but you can only indirectly book or reserve for several items at once. Our scheduling software is not designed to support several more exceptional cases by default, because Sokati must be simple in usage. And it is quite unusual that you need this. For example when you organise a festival and sell tickets for seperate days and combination tickets for all days, you usually have a predefined the number of combination tickets. In this case, you can simply create a combination-ticket service inside our scheduling software . If you think you need anything extra, please contact us to make an exception for you.

Can new customers subscribe to services with a specific requirement?

If you want to limit a service for specific customers (for example a certain level or degree), you should make sure these users are known in Sokati first. A new Sokati user has the category "New Customer" by default, so a new customer can never subscribe directly for the correct competition. There are two solutions. First of all, you can always add participants to our scheduling software manually in advance, and set their category. Secondly, you can make a "subscribe"-service available at the same date of your games, and let new customers subscribe to that service first. Simply set the correct category for every user when you receive a notification from our scheduling software, and then invite them to subscribe to the category.

External

Can I use your scheduling software when my internet connection drops?

Yes, you can use our scheduling software in several ways if your internet connection should drop. You can simply keep the Sokati website visible in your browser - which is very likely already showed anyway. Furthermore, you can always download a compressed file with all schedules at the overview page. You can also choose to view your schedules graphically with external software which automatically downloads the latest schedules. Here is a screenshot from the program Sunbird, showing the nights hotel availability. Good software to show your schedules are:

(Windows, Apple, Unix) Sunbird: "File" - "Subscribe to remote calendar..."
(Apple) iCal
(Linux) KOrganizer
(*) Wikipedia...

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Example

here

E-mail settings in our scheduling software:

e-mail when cancelling an appointment or booking
e-mail for each scheduling
concept text for confirmation e-mail, cancellation e-mail, reminder e-mail, other date e-mail
set an e-mail address for each personel member

Our online planning system is for example in use as